Delivery Policy

At MOOR we pride ourselves on our customer service, and while we are ever trying to reduce the timeline from order to delivery, there are certain criteria that must currently be met. These are laid out in our delivery terms below and our terms and conditions.

Please contact us for urgent deliveries or to arrange collection.

Please read all of our delivery terms below before placing an order:

  • Further delivery services are available at an additional charge.
  • A valid phone number and address is mandatory at the point of purchase for any delivery deadlines to be ensured.
  • When your order is completed, the next working day the requested item will be shipped in place of where your order is completed before 2pm (working days are Monday to Friday, excluding public holidays and other occasions clearly specified on this site).
  • We cannot be held responsible for events beyond our control, such as acts of God, strike, war, but not exclusive of other events.
  • We cannot be held liable for any losses beyond the value of the items ordered, incurred either directly or indirectly as a result of the products not being delivered on time.
  • A tracking number is available on request.
  • We will not be held liable for failures in the delivery service.
  • We will not be held responsible for failure on your part to have someone available to accept the parcel.
  • You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.  Marking the delivery note, "unchecked", "not opened", or similar will not change this.
  • If there are any delays caused by events beyond our control we will contact you immediately to arrange an alternative delivery date or a refund.
  • Should the item you purchase be out of stock you will be offered the option of either a full refund or to wait for despatch on arrival of new stock.

Under no circumstances will we be held liable for any amount greater than the total cost of the job.

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